Pretty self-explanatory. Our version of OTRS has the address book functionality enabled, but the admins cannot add any addresses. If this is not possible, we can send you a (short) list of addresses that should be added.
Version: unspecified
Severity: enhancement
bastique.bz wrote:
OTRS admins are perfectly competent to be selective to know what addresses are appropriate for the built in address book. Adding this ability will make it considerably easier for OTRS users to address staff members who are commonly forwarded emails.
mhershberger wrote:
Unassigning default assignments. http://article.gmane.org/gmane.science.linguistics.wikipedia.technical/54734
Cary / Ryan:
As I'm not an admin: I assume this request is still valid and unresolved?