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Bugzilla help pages are not helpful
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Description

Author: girlgeek

Description:
Where are the simple help items?
First: Why is help listed in an obscure spot on the left of the page. Normally 'Help' is on the top of a page to the far right.

Second: When I did go to 'help' I would have to learn an entire new vocabulary to know the meaning of the categories. I suppose that the help is helpful to insiders, but it is useless for the casual editor.

Third: Even the 'keywords' field of this form is unintuitive. I naively entered 'Help Pages' believing that a tag belonged in that field. I was directed to a list of acceptable keywords. If it is a finite group, why are they not in a drop down box? The list was unintuitive, Acai? Citron? are you kidding? Maybe someone knows the difference between them as usability releases. I don't. And to enter a simple comment, I am not interested in learning.


Version: unspecified
Severity: enhancement

Details

Reference
bz25225

Event Timeline

bzimport raised the priority of this task from to Medium.Nov 21 2014, 11:11 PM
bzimport set Reference to bz25225.
bzimport added a subscriber: Unknown Object (MLST).

(In reply to comment #0)

Where are the simple help items?
First: Why is help listed in an obscure spot on the left of the page. Normally
'Help' is on the top of a page to the far right.

I have no real opinion on this. I think it's just fine near the top on the left, but I wouldn't care if it was moved. I don't click it anyway.

Second: When I did go to 'help' I would have to learn an entire new vocabulary
to know the meaning of the categories. I suppose that the help is helpful to
insiders, but it is useless for the casual editor.

Third: Even the 'keywords' field of this form is unintuitive. I naively
entered 'Help Pages' believing that a tag belonged in that field. I was
directed to a list of acceptable keywords. If it is a finite group, why are
they not in a drop down box? The list was unintuitive, Acai? Citron? are you
kidding? Maybe someone knows the difference between them as usability
releases. I don't. And to enter a simple comment, I am not interested in
learning.

These are upstream issues, adding said keyword.

pdhanda wrote:

Bugmeister is the new Bugzilla maintainer and default assignee.

WONTFIX:
(In reply to comment #0)

Where are the simple help items?
First: Why is help listed in an obscure spot on the left of the page. Normally
'Help' is on the top of a page to the far right.

It is current in the left sidebar where the other common links are ("new bug", "search bug") it seems logical in that location.

Second: When I did go to 'help' I would have to learn an entire new vocabulary
to know the meaning of the categories. I suppose that the help is helpful to
insiders, but it is useless for the casual editor.

Those help pages are written by the BZ team so it's not really something we can do/fix inside BZ but we could do a simple set on wiki if someone really desired.

Third: Even the 'keywords' field of this form is unintuitive. I naively
entered 'Help Pages' believing that a tag belonged in that field. I was
directed to a list of acceptable keywords. If it is a finite group, why are
they not in a drop down box? The list was unintuitive, Acai? Citron? are you
kidding? Maybe someone knows the difference between them as usability
releases. I don't. And to enter a simple comment, I am not interested in
learning.

4.0 now has drop down of possible keywords which imho is worse for new people. Although how did you find that list was unintuitive, the list (https://bugzilla.wikimedia.org/describekeywords.cgi) gave a description of what the keywords were for.