OTRS v3.0 and up have a new way to "move" a ticket to a new queue. You simply select the queue from a dropdown menu and click it - and bang, the ticket is moved, typically then inaccessible by the agent who moved it, because they likely moved it to a queue that they do not have access to.
This is normally ok, however, it is a frequent issue where tickets are moved to the incorrect queue, as a result of clicking the wrong name from the dropdown, and not being able to confirm the selection. It would be helpful if a confirmation was required to ensure that tickets are moved to the correct queue.
This will probably need to be filed upstream, unless somebody on our end can create a patch.
Version: wmf-deployment
Severity: minor