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Unable to play video in the Kaltura-mediaplayer without stuttering
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Description

I wanted to look the today media of the day, but the video stops every few seconds. The problem continuous even after the file is completely loaded to my computer. I discovered a funny workaround: when I constantly move my cursor over the video-window (without clicking) then the video plays without stopping --Bin im Garten (talk) 14:00, 15 November 2013 (UTC)

(copy paste from: https://commons.wikimedia.org/w/index.php?title=Commons_talk%3AVideo&diff=109721948&oldid=98439414 )


I confirmed the issue with https://commons.wikimedia.org/wiki/File:Forrest_Highway_southbound_from_Pinjarra_Road.ogv which plays fine when loaded directly (hotlink) into the browser. Stuttering can be observed when watching through the Kaltura mediaplayer.


Version: unspecified
Severity: normal

Details

Reference
bz57108

Event Timeline

bzimport raised the priority of this task from to Low.Nov 22 2014, 2:14 AM
bzimport set Reference to bz57108.

When reporting issues like this, please include which browsers the issue happens on (and if it happens on all the browsers you've tested on). Please also include if its all videos, or only a specific one. If this doesn't happen when viewing directly, please include if it happens when viewing the transcoded version directly, or just when viewing the original video directly.


For what its worth, on my browser (firefox 3.5) I see a very mild amount of stuttering when I view using the kultra player. I get the exact same amount of stuttering when I view the ogv file directly in the browser (both the transcoded and the original). However if I download the video, and play it locally on mplayer (For both the original, and for the 480p ogg transcode) I don't get any stuttering.

When viewing in chrome (27.0.1453.81 beta), I didn't get any stuttering when viewing as 480p ogg, 480p webm, or as original video (Other then some buffering when doing original video).

Not sure what was the OPs browser but I tested in FF 20.0 OpenSuse. Nonetheless I can not confirm the issue with FF 25 Fedora on my home connection right now. Though it seems unlikely that the problem's source was connection related, it may seem plausible when taking into account the recent server performance issues in the last week(s).

(In reply to comment #2)

Not sure what was the OPs browser but I tested in FF 20.0 OpenSuse.
Nonetheless
I can not confirm the issue with FF 25 Fedora on my home connection right
now.
Though it seems unlikely that the problem's source was connection related, it
may seem plausible when taking into account the recent server performance
issues in the last week(s).

Well connection issues could trigger buffering, which might lead to starting and stopping while the player waits for the rest of the video to load.

I hear rumors that, at least in some browsers (Chrome on Linux, I think) and conditions (a long ogv video left playing without moving cursor), the server says 304 Not modified after 12.5 minutes

Jdforrester-WMF subscribed.

Mass-Declining all open tasks about the Kaltura audio/video player, as that code is no longer used and has been deleted. See T306971 for more information.