Maniphest T61950

"Customer ID:" missing from Ticket Information box for agents with read-only access to ticket
Closed, ResolvedPublic
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	pajz
	Jan 11 2014, 6:24 PM

Description

Ticket Information Box

PROBLEM DESCRIPTION

If you access a ticket in a queue to which you have read-only access, the
"ticket information" box in ticket zoom view is formatted improperly.
"CustomerID:" is missing and the actual ID moves to the left. See attached
screenshot.

NOTE

The bug has been reported upstream (http://bugs.otrs.org/show_bug.cgi?id=10124) but was closed as WORKSFORME. Given comment 2 there and the fact that the developers do not know of this pretty obvious issue indicate that this is related to customizations on our side. My guess would be that this is caused by .dtl changes in the Znuny4OTRS-WikimediaDTL package (accessible via the package manager). Among other things this package hides the CustomerInformation module from ticket zoom view. Maybe it hides "too much" here.

Version: wmf-deployment
Severity: minor

Attached:

Details

Reference: bz59950

Event Timeline

• bzimport raised the priority of this task from to Low.Nov 22 2014, 2:39 AM

• bzimport added a project: Znuny.

• bzimport set Reference to bz59950.

pajz created this task.Jan 11 2014, 6:24 PM

Change 165472 had a related patch set uploaded by Alex Monk:
Znuny4OTRS-WikimediaDTL: Unbreak read-only customer ID

https://gerrit.wikimedia.org/r/165472

Change 165472 merged by Jgreen:
Znuny4OTRS-WikimediaDTL: Unbreak read-only customer ID