A while ago, to address the issue of the admins constantly having to poke ops to run queries for agent activity report, an automatically-updating list was made available (to OTRS admins) at https://ticket.wikimedia.org/otrs/idle_agent_report.

One more common request we ask for is a query for all tickets that are locked, but belong to invalid (closed) accounts. If this could be incorporated into the above link - would probably need a page title change - (or a new page is created specifically for this) that would be helpful to us. Should help ops as we won't need to poke anybody regularly to ask for this report.

Version: wmf-deployment
Severity: enhancement